Support
How can we help?
Search the help articles, ask your chief of staff in the Help chat, or send us a message and a person will reply.
All systems normal. Checked 9:18 PM PT.
- Finding your way aroundWhat each part of the sidebar does, where the chat is, and where settings, activity and the audit report live.
- Getting startedCreate your household, set up your second factor, bring in your papers and confirm what your chief of staff finds.
- Connecting accountsBanks and brokerages, insurance portals, drives and mail: what works today and what is still being switched on.
- Uploading documentsUpload files, a whole folder or a zip. Your chief of staff reads every page, files it and drafts what it finds for you to confirm.
- Bills and paying at the billerYour chief of staff lines up each bill with the amount, due date and a link to the biller's own site. You pay there and mark it paid.
- The estate map and family treeSee who owns what across trusts, entities and accounts, built from your signed documents.
- Share links and view-only accessLet someone look at your household, never change it. Each link is tied to the person's email and logs every open.
- Security and privacyYour household is its own vault: isolation enforced by the database, encryption with your own key, two-factor on every sign-in and an audit trail.
- Billing and plansEssential $49, Family $99 and Complete $199 a month. Card payments run through Stripe.
- Cancelling, exporting and deleting your dataCancel through Manage billing, download your documents, or delete your whole household permanently.
- Troubleshooting: sign-in, codes and new versionsCodes that don't arrive, a locked account, a lost phone, or a page that won't update.
Chat with your chief of staff
Your chief of staff answers questions about how My Family Office works. It can't see any account here; sign in for help with your own setup. If your chief of staff can't help, press Talk to a person.
More answers in the FAQ, plans on Pricing, and how we protect you on Security.
Send us a message
A person reads every message and replies by email.